Trust Care Privacy Policy
Introduction
Trust Care, with its head office located in Doncaster, South Yorkshire, and operating eight care homes, is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and share the information we gather from our residents, visitors, and website users in compliance with the General Data Protection Regulation (GDPR) and UK privacy laws.
Information Collection
We collect personal information through our website, job applications, phone calls, visits, and other interactions. This may include, but is not limited to:
- Personal and contact information for job applicants.
- Contact details of individuals making enquiries or using our services.
- Marketing preferences and engagement information.
Purpose of Data Use
Trust Care uses the collected information for:
- Processing employment applications.
- Responding to enquiries and providing our services.
- Marketing and promotional efforts, with your consent, to inform you of special offers and services.
Data Sharing
We share personal information with third parties only in the following contexts:
- Widgets from Facebook and Carehome.co.uk for website functionality.
- Google Analytics for website traffic analysis.
- Necessary sharing for service provision or legal requirements.
We do not share personal information internationally.
Data Protection
We implement robust security measures to protect your personal data:
- All personal information is stored on secure, password-protected servers.
- We employ industry-standard encryption and security practices to prevent data breaches.
Individual Rights
Under GDPR, you have rights over your personal data, including:
- The right to access, correct, or delete your data upon request.
- The right to withdraw consent for data use, where applicable.
Requests can be directed to headoffice@trustcare.co.uk or by mail to Trust Care Ltd, Atlas 3, Balby Carr Bank, First Point, Doncaster, DN4 5JT.
Use of Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your online experience, analyze our site’s usage, and for marketing purposes. Here’s how these are applied:
| Service | Purpose | Cookie Duration |
|---|---|---|
| Carehome.co.uk | Website functionality, personalisation, analytics | Session to 2 years |
| Facebook Pixel | Track conversions, optimize ads, build targeted ad audiences | Up to 90 days |
| Google Analytics | Analyze website traffic and user interactions | 24 hours to 2 years |
You can control cookies through your browser settings. For more detailed information, refer to the respective third-party policies.
Changes to Our Privacy Policy
We may update this policy to reflect changes in our practices. We encourage you to review it periodically for the latest information on our privacy practices.
Third-Party Websites
Our website may contain links to other sites. Trust Care is not responsible for the privacy practices of such sites and encourages you to review their privacy policies.
Contact Us
For any questions about this policy or your personal data, contact us at headoffice@trustcare.co.uk or Trust Care Ltd, Atlas 3, Balby Carr Bank, First Point, Doncaster, DN4 5JT.
Complaints
If you have concerns about our data practices, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).